Product Recall and Withdrawal Policy

1. Purpose

The purpose of this policy is to establish a structured procedure for the timely removal from the market of any Onesta product that may pose a risk to consumer health or that does not meet legal or specification requirements.

2. Scope

This policy applies to all finished products manufactured, packed, or distributed by Onesta, regardless of brand, channel, or market.

3. Definitions

• Recall: removal of product from any point in the distribution chain, including the consumer.
• Withdrawal: removal of product from the distribution chain before it reaches the consumer.
• Class I incident: product presents a reasonable probability of serious adverse health consequences or death.
• Class II incident: product may cause temporary or medically reversible adverse health consequences.
• Class III incident: product is not likely to cause adverse health consequences but does not meet specification or labelling requirements.

4. Decision authority

The decision to initiate a recall or withdrawal rests with the Recall Committee, chaired by the Managing Director or designate. Standing members include the Heads of Quality, Operations, Supply Chain, Sales, Legal, and Communications. The Committee may co-opt additional members as required.

5. Trigger events

A recall or withdrawal may be initiated upon:

• Detection of a food-safety hazard during in-process or finished-product testing after dispatch.
• Confirmed consumer complaints indicating a potential health risk.
• Information from suppliers indicating non-conforming raw materials in dispatched product.
• Notification from regulatory authorities, including BSTI and the Bangladesh Food Safety Authority.
• Identification of a labelling defect that misrepresents allergens, ingredients, or shelf life.

6. Procedure

1. Initial notification: any employee or external party may report a potential incident through the standard reporting channels.
2. Risk assessment: Quality leads a rapid assessment to classify the incident and define affected lots.
3. Committee convening: the Recall Committee is convened within the timeframes set in the operating procedure.
4. Containment: dispatch of affected lots is suspended; warehouse holds are placed.
5. Traceability run: forward and backward traceability is established for all affected lots.
6. Customer notification: distributors and direct customers are notified through documented channels.
7. Regulator notification: regulators are notified within the timeframes required by applicable law.
8. Public communication: where required, public notices are issued through appropriate media and the company website.
9. Retrieval: arrangements are made for collection, segregation, and disposition of recovered product.
10. Disposition: recovered product is destroyed, reprocessed, or otherwise disposed of in accordance with the Committee's decision.
11. Closure: a closure report is prepared, signed by the Committee, and archived.

7. Communications

Internal and external communications during an incident are coordinated by the Communications function under the direction of the Committee. All public statements are approved by the Managing Director.

8. Records

All decisions, notifications, traceability data, retrieval records, and disposition records are retained for the period required by applicable law and in any event for not less than five years from the date of closure.

9. Testing and review

The recall procedure is tested through a mock recall at least once per year. The Recall Committee reviews the test outcome and approves any required changes. The procedure is also reviewed after any actual incident.

10. Contact

Reports of suspected product issues may be sent to qa@onestabd.com or info@onestabd.com. In a confirmed safety incident affecting consumers, contact details published on the public notice take precedence.