Quality and food safety
Control belongs in the process, not at the end of it.
Materials are approved before use, checks run while the batch runs, and stock is released only when the record and the results agree.
The chain
Six control points, in order.
Each point has a decision attached to it. Material or product that fails a point does not advance to the next one.
- 01
Supplier and material controls
Suppliers are approved before use and materials are bought against a written specification.
- 02
Incoming inspection
Consignments are checked on arrival. Material that fails is rejected or quarantined, never used pending a decision.
- 03
Process controls
Defined checks at defined points through preparation, processing and packing, recorded as the batch runs.
- 04
Laboratory testing
Samples are tested against product criteria. Retained samples are held for the life of the batch.
- 05
Traceability
Batch coding links finished packs back through processing to the materials and suppliers used.
- 06
Finished product release
Stock is released only when the batch record and test results are complete and within specification.
Retained samples are held for the life of the batch, so a complaint received months after dispatch can be investigated against the physical product and the record that accompanied it.
The quality system, by part.
- Food safety
- Hazards are identified for each process and controlled at the point where control is effective. Controls are monitored, recorded and verified.
- Specifications
- Every material, product and pack has a specification. Changes are agreed in writing before they reach production.
- Testing
- Testing covers incoming materials, in-process checks and finished product against defined criteria and methods.
- Traceability
- Records connect finished packs to batches, materials and suppliers, and support recall within a defined timeframe.
- Complaints
- Complaints are logged, investigated against batch records and retained samples, and answered.
- Corrective action
- Findings are closed with a stated cause, a corrective action and a check that the action worked.
- Regulatory compliance
- Production, labelling and distribution follow the food law applicable in the markets served.
Certification
What we claim, and what we do not.
Certification status is confirmed in writing on request, with current scope and validity. We do not display marks or scheme names on this page that we cannot evidence to a customer or an auditor on the day they ask.
Request current documentationIf something is wrong
Complaints and product safety.
A complaint is logged, investigated against the batch record and retained samples, and answered. If a product must be withdrawn or recalled, the procedure and the notice route are already defined.
Product Recall PolicyReporting a product issue
Include the product name, pack size, batch code, best-before or expiry date, where it was bought and what you found. Keep the product and its packaging until the enquiry is closed.
Audits
Auditing us, or qualifying us as a supplier?
Site visits and audits are arranged in advance through the Dhaka office. Documentation is provided against a stated scope.