Contact
Write to the Dhaka office.
All correspondence starts in Dhaka and is routed internally, including matters relating to the Gazipur facility. Addresses are protected against automated collection.
Where we are
- Production facility
- Gazipur, Dhaka Division, BangladeshSite visits and audits are arranged in advance through the Dhaka office. Hygiene and safety rules apply to every visitor.
- Commercial office
- Dhaka, BangladeshAll written correspondence is handled here and routed internally to the relevant function.
- General enquiries
- Office hours
- Sunday to Thursday, business hours.
Routing
Five enquiry types.
Put the stated subject at the start of your subject line. It routes the message to the function that can answer it.
- Commercial enquiries
- Products, manufacturing capacity, quotations, orders and distribution.
- Subject lineCommercial
- Supplier enquiries
- Ingredients, packaging, engineering items, logistics and services.
- Subject lineProcurement
- Careers
- Applications and questions about roles at the Dhaka office or the Gazipur facility.
- Subject lineRecruitment
- Quality and complaints
- Product quality or safety matters. Include the batch code and date code from the pack.
- Subject lineQuality
- Press and media
- Media enquiries and requests for statements. Statements are issued in writing only.
- Subject linePress
Product complaints.
Include the product name, pack size, batch code, best-before or expiry date, where it was bought and a description of the issue. Photographs of the pack and the code help.
Keep the product and its packaging until the enquiry is closed. We may need the batch code and the physical pack to complete an investigation.